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Order Despatch and Shipping Information Your order will normally be despatched within 48 hours of its receipt, although you should allow up to 28 days for delivery depending on where you live. Please add £4.99 per order, per address to cover postage and packing. -------------------------------------------------------------------------------------------------- Payment Methods We accept cheques or Postal Orders made payable to Bits And Pieces (UK) Ltd for mail orders. Telephone and internet orders accept Maestro, Mastercard, Visa, Delta, Solo or Electron. We also accept cheques or Postal Orders made payable to "Bits And Pieces (UK) Ltd" for mail orders. -------------------------------------------------------------------------------------------------- Return Policy & Order Cancellation All of our products have a 100% lifetime guarantee. If any of our products do not meet or exceed your expectations, you may ship the item back to us for a prompt refund of your original purchase price. Original and return shipping charges are non-refundable. If an item you’ve purchased from us appears to be damaged or defective, please contact our customer service department at 0871 472 4266 (calls cost 10p per minute plus network extras) to receive a replacement at no cost to you. Refer to the hours listed below for customer service availability. If you have further questions about our return policy, please call the number above and speak with one of our courteous customer service representatives for further details. Your order begins processing immediately after it is submitted. During processing time it may be possible to cancel your order, but once the order moves into the shipping process, it cannot be cancelled. To attempt to cancel your order during processing, please contact our customer service department by phone at 0871 472 4266 (calls cost 10p per minute plus network extras), or by email at customerservice@bitsandpiecesuk.com. -------------------------------------------------------------------------------------------------- Contact us by any means below: 0871 472 4277 Calls cost 10p per minute plus network extras. Call 7am to 7pm EST Mon-Fri 8AM to 8PM, Monday - Friday 9AM to 5PM, Saturday - Sunday FAX your catalog order form to: 0871 472 4252 -------------------------------------------------------------------------------------------------- Questions about your order? Call our Customer Service department: 0871 472 4266 Calls cost 10p per minute plus network extras. 8AM to 8PM, Monday - Friday 9AM to 5PM, Saturday - Sunday |
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